Refund policy

Returns

We hope you are delighted with your order, but we do understand that sometimes you may want to return an item.

Please contact us within 7 days of receiving your order. The item must be returned within 14 days of receipt. The returned products must be in new, perfect condition, with any original packaging. Used or items damaged by customer cannot be refunded or exchanged. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Earrings & Underwear
We do not accept returns or exchanges on earrings or underwear due to hygiene reasons.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at lornahalifax@yahoo.co.uk and send your item to: The Beach House, 1 Beachside, Ferry Point, Rock, PL27 6FD  United Kingdom.

Shipping
To return your product, you should mail your product to:

The Beach House, 1 Beachside, Ferry Point, Rock, PL27 6FD, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Cancellation of Order

You have the right to cancel your order but if the order has been processed and shipped it will not be possible for us to stop. You will need to follow our standard returns procedure – contact 01208 862088 or lornahalifax@yahoo.co.uk for further information on how to do so.